Where is your return office?
You can return your items that are eligible for return within 30 days of receipt. If 30 days have gone by since your receipt, we will not be able to offer you a refund or exchange. In addition, items that are part of special promos as specified below are not be applicable for returns/refunds/exchanges:
- Clearance Sale
- Black Friday
- Cyber Monday
- Discounted items that are over 30% or sale promos wherein we indicate on the sale page that returns/refunds/exchanges are not applicable.
If your item is damaged on arrival, kindly reach us at email@example.com and we'll resolve the issue with you. Kindly include a photo.
If you find the item unsuitable and wish to return it, you will be responsible for paying for your own shipping costs for returning your item.
How to return
Your item must be unused and in the same condition as you received it. It should also be in the original packaging. You must write to us before returning any items so we can identify your parcel at our warehouse. If you do not, it might delay the processing of your parcel because we cannot identify it in an efficient manner. Contacting us also allows us to ensure it is returned with the required details.
You must email us at firstname.lastname@example.org for the SKU# before sending any returns.
Do not return items to the Sender of your parcel because our fulfillment warehouse is different from the one used for Returns.
You can choose between our return addresses as follows:
United Kingdom (TEMPORARILY CLOSED)
ATTENTION: MDBM SKU#XXXXX (the SKU will be given to you using our Self Service Return) MDBM RETURNS C/O DMC Distribution Ensor House, Ensor Way, New Mills, High Peak, SK22 4NQ
ATTENTION: MDBM SKU#XXXXX (the SKU will be given to you using our Self Service Return)
2251 Constitution Ave. Olean, NY 14760 United States