Where is your return office?

You can return your items within 30 days of receipt. If 30 days have gone by since your receipt, we will not be able to offer you a refund or exchange.

If your item is damaged on arrival, kindly reach us at support@mdbm.uk and we'll resolve the issue with you. Kindly include a photo.

If you find the item unsuitable and wish to return it, you will be responsible for paying for your own shipping costs for returning your item.

How to return

Your item must be unused and in the same condition as you received it. It should also be in the original packaging. You must write to us before returning any items so we can identify your parcel at our warehouse. If you do not, it might delay the processing of your parcel because we cannot identify it in an efficient manner. Contacting us also allows us to ensure it is returned with the required details.

You must email us at support@mdbm.uk for the SKU# before sending any returns.

Do not return items to the Sender of your parcel because our fulfillment warehouse is different from the one used for Returns. 

Currently, we have 2 addresses for returns.

United Kingdom

ATTENTION: MDBM SKU#XXXXX (the SKU will be given to you using our Self Service Return)
C/O DMC Distribution Ensor House Ensor Way New Mills High Peak SK22 4NQ United Kingdom

United States

ATTENTION: MDBM SKU#XXXXX (the SKU will be given to you using our Self Service Return)
243 Root Street Suite 400 Olean, NY 14760 United States

You must email us for the SKU# before sending any returns.

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