How do I start an exchange?
Feel you want a different item instead? No worries. You can exchange your order for another one of our products as long as it is eligible for exchange. Here are the steps to get you through it:
- Go to http://returns.mdbm.uk/
- Enter your Order Number (starts with TF) and Email Address. Make sure you enter the email address you used for your order.
- Fill out the questions we ask you there - we’ll mostly ask you what you wish to return, why you’re returning it and the sort.
- If you are exchanging multiple items in one order number, you only need to submit a request ONCE.
- Wait for your Returns and Exchanges shipping instructions - we’ll send them via email. Please check your spam or junk folder if it's not in your inbox. It’s important to wait for our Exchange instructions otherwise we might not get the item you are returning.
- Once we receive your returns and exchanges shipment, we’ll process to send the new ones. We’ll let you know once your new package is being shipped through your original shipping method.
For more information about our returns and exchange policy, click here.