How long will my order take to be delivered and how much?
We do our best not to keep our customers waiting too long for their package to arrive.
Once we receive your order, we would need 1-2 business days (it's usually just 1 business day, really) to work on preparing your order and packing your package. Once everything is good to go, we will ship your parcel. Tracking numbers usually become available within 3 business days from shipping your parcel. You'll receive an email notification for this.
Our shipping fee depends on your order value.
The table below outlines this:
***Please see shipping note for special promotions in BOLD text below.
95% of our items enjoy free shipping. If you bought one item that's below $75 or your delivery address is for a non-contiguous state in the US, the shipping charge that was used to send the item to you is non-refundable. These rates are for our regular items and promotions.
In some instances, we may charge a special shipping fee for certain promotions. This will be shown on the product page. Please review it thoroughly.
As for delivery times, it usually takes 3 - 10 business days from date of shipment for orders to US, UK, all of EU, AU, and NZ. To see if your area is affected by COVID-19 shipping limitations, please refer to this page.
We also have the following exceptions as to the delivery times:
On weekends or holidays, your package will be shipped out on the next business day. Business days are Monday - Friday.
Please also note that shipping times can be affected by national holidays, adverse weather conditions, and other issues experienced by the courier that are not within our control. We are not responsible for delays and extra fees incurred due to these events.
Sometimes for best selling items, when they get sold out very quickly we might ship directly from our manufacturing facilities so it may not be from our London and NY stock points. These items ship via Royal Mail, USPS, FedEx & Luxembourg Mail and all have tracking numbers.
If you have not received your order yet and you've checked it's past this shipping timeline, please check I haven't received my order yet.
For more shipping FAQs, read here.