What is your exchange & return policy?

So how many days is your return/exchange policy?

You can return items that are eligible for return within 30 days of receipt of your shipment. So take your time in returning them to us. We're pretty confident about our products.  

  • If the item is unused and in the original packaging, refunds will be processed very quickly.
  • If you are returning an item that was damaged on arrival, kindly send us some photos at support@mdbm.uk  and we will take good care of you.
  • You are responsible for returns shipping using a tracked service.
  • See below items that are not eligible for returns/refunds/exchanges.

What items are non-refundable/exchangeable?

  • You cannot return an item due to normal wear.
  • Items that are part of special promos are final and are not be applicable for returns/refunds/exchanges: 
    • Clearance Sale
    • Black Friday
    • Cyber Monday 
    • Other sale promos wherein we indicate on the sale page that returns/refunds/exchanges are not applicable

What if I just want an Exchange?

  • You can return an item for an Exchange using the same returns process as long as it's eligible for exchange.

How do I use your Self Service Automated Returns?

  • Our process is fully self service and automated. Using the link below, enter your order number (i.e TF12345) and email address on the link below and click Start a Return.

                      http://returns.mdbm.uk

  • Follow the screen instructions and select the items you want to return 
  • You will get a confirmation email with shipping guidelines from our team.
  • After that, just send us the tracking number using the form we include the confirmation email.

How soon will I get my refund?

  • Once your item is received and inspected, we will send you an email to notify you that we have received your returned item and then process the credit refund using your original method of payment.
  • If your item is in a pretty bad state, we'll communicate with you to understand why.

Do not return items to the Sender of your parcel because our fulfillment warehouse is different from the one used for Returns. 

You can choose between our return addresses as follows:

United Kingdom

ATTENTION: MDBM SKU#XXXXX (the SKU will be given to you using our Self Service Return) MDBM RETURNS C/O DMC Distribution Ensor House, Ensor Way, New Mills, High Peak, SK22 4NQ

United States

ATTENTION: MDBM SKU#XXXXX (the SKU will be given to you using our Self Service Return) 
2251 Constitution Ave. Olean, NY 14760 United States

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