What is your exchange & return policy?

So how many days is your return policy?

You can return all items within 30 days of receipt of your shipment. So take your time in returning them to us. We're pretty confident of our products.

  • If the item is unused and in the original packaging, refunds will be processed very quickly.
  • If you are returning an item that was damaged on arrival, kindly send us some photos at support@mdbm.uk  and we will take good care of you.
  • You are responsible for returns shipping using a tracked service.

What items are non-refundable?

  • NONE! At our store, you can return any purchased item.
  • You cannot return an item due to normal wear.

What if I just want an Exchange?

  • You can return an item for an Exchange using the same returns process.

How do I use your Self Service Automated Returns?

  • Our process is fully self service and automated. Using the link below, enter your order number (i.e TF12345) and email address on the link below and click Start a Return.

                      http://returns.mdbm.uk

  • Follow the screen instructions and select the items you want to return 
  • You will get a confirmation email with shipping guidelines from our team.
  • After that, just send us the tracking number using the form we include the confirmation email.

How soon will I get my refund?

  • Once your item is received and inspected, we will send you an email to notify you that we have received your returned item and then process the credit refund using your original method of payment.
  • If your item is in a pretty bad state, we'll communicate with you to understand why.

Do not return items to the Sender of your parcel because our fulfillment warehouse is different from the one used for Returns. 

Currently, we have 2 addresses for returns. This is how you should write on the return box.

United Kingdom

ATTENTION: MDBM SKU#XXXXX (the SKU will be given to you using our Self Service Return)
C/O DMC Distribution Ensor House Ensor Way New Mills High Peak SK22 4NQ United Kingdom

United States

ATTENTION: MDBM SKU#XXXXX (the SKU will be given to you using our Self Service Return)
243 Root Street Suite 400 Olean, NY 14760 United States

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