How do I cancel an order or get a refund?

For Refunds that do not require any goods to be returned:

We refund immediately after our communications in an email. The most common would be you changed your mind and wish to cancel right after your order. If your order has not been shipped, we will be able to issue your refund immediately. 

For Refunds that require goods to be returned:

If the package has been shipped and you decide to cancel while it is in transit, we would advise you to reject/refuse the package for it to return to us. If you’ve accepted the package, you would have to facilitate its return shipping to our warehouse. 

We will refund you within 24 hours or less, once the package is received. When your item is received, we normally check for the correct item being returned and its condition. Most of the time, there are no issues.

What happens after we refund you:

You will receive a notification to the email address associated with your order.

If you have used Paypal, the amount will be reflected immediately in your account. If you used your credit card on your Paypal account, the default settings are the refunded amount will appear in your Paypal account. Otherwise, it will be refunded directly back to your credit/debit card from Paypal, which will take 1-2 working days.

If you had used your credit card directly on our site for the purchase, our refund is immediate at our end but normally it takes 24 hours to register on your card as a transaction because VISA/Mastercard needs to communicate with your bank and they normally reconcile 3-4 times a day only (not immediate). If you need to verify it immediately, you will need to call your bank and ask if such a refund has taken place.

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