Search results for shipping
16 articles found
Covid-19 related shipping delays update
Update 1 May 2020 : For US shipments, you may find your tracking not moving since your order date. We are sorry for this as we've experienced some challenges in the past month pertaining to shipment
Who will pay for return shipping?
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We only pay for the return shipping if the item received is damaged/defective
How long will my order take to be delivered and how much?
We do our best not to keep our customers waiting too long for their package to arrive. Once we receive your order, we would need 1-2 business days (it's usually just 1 business day, really) to work
Where do you ship to?
We have grown very rapidly over the years and now we have offices in USA, UK & Singapore. We have fulfillment centers in the UK, USA, Hong Kong & Shanghai. Depending on what you purchase, we will
How do I start an exchange?
Feel you want a different item instead? No worries. You can exchange your order for another one of our products as long as it is eligible for exchange. Here are the steps to get you through it: Go to
Tracking does not update
Please note that the tracking will only start to update once it reaches the destination country and enters the system. For Canada, shipping takes longer than in other countries. The tracking usually s
My package was delivered but I wasn’t home, what should I do?
Please contact the shipping provider. They’ll usually resend your package the next working day, or ask you to pick it up at their offices. You will need to coordinate with them to arrange a redelivery
Do you accept Discover or Diner cards?
Yes! W e accept such cards. Our website uses 2 payment methods but only one accepts Discover or Diner's . First, Click Checkout then follow the next steps: 1) key in your address & any discount codes
How do I enter my discount code?
Once you proceed to check out your item, you'll find a box to enter your discount code. This will be on the left side of the page. Once you have entered your coupon code, click "Apply". Your total amo
What is your exchange & return policy?
So how many days is your return/exchange policy? You can return items that are eligible for return within 30 days of receipt of your shipment. So take your time in returning them to us. We're pretty
How do I place an order?
To place an order on MDBM all you need to do is: Go to our catalog and select your desired product. Check the quantity - maybe you want to order more than one! Click on the ‘ADD TO CART’ button. You
My Credit Card was declined but I don’t have PayPal
Your issue could be just a one-off. Sometimes we get declines for no reason too. This is why our website uses 2 payment methods and both accept a wide range of credit cards. First, Click Checkout. Nex
The tracking site says “Delivered” but I haven’t received my order yet. What should I do?
In these cases, we recommend getting in touch with the courier ASAP. If your order has been marked as delivered but you haven’t received it, please follow these next steps: Search around your door for
How do I start a return?
Need to return something? It’s okay. As long as your product is eligible for return, you can file for the return form yourself. We understand that these things happen. Here are the steps to get you
How do I cancel an order or get a refund?
For Refunds that do not require any goods to be returned: We refund immediately after our communications in an email. The most common would be you changed your mind and wish to cancel right after your
Where is your return office?
You can return your items that are eligible for return within 30 days of receipt. If 30 days have gone by since your receipt, we will not be able to offer you a refund or exchange. In addition, items