Search results for shipping
13 articles found
How much is shipping?
Free shipping on orders above $65 USD. Our standard shipping cost is $3.95 for orders under $65. 95% of our items enjoy free shipping. If you bought one item that was below the value that qualif
Where do you ship to?
We have grown very rapidly over the years and now we have offices in USA, UK & Singapore. We have fulfillment centers in the UK, USA, Hong Kong & Shanghai. Depending on what
Who will pay for return shipping?
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We only pay for the return shipping if the item received is damaged/defective
How long does it take for an order to arrive?
Please allow 3-10 working days and we ship to USA, UK, all Europe, Canada, AU & NZ. The difference in the shipping times depends on your location. For Canada, recently we have been experiencing ve
Tracking does not update
Please be noted that the tracking will only start to update once it reaches the destination country and enters the system. For Canada, shipping takes longer than other countries. The tracking usuall
Where can I track my package?
You can self-help by clicking this link You can also click on the Item Shipped email that we send to you to track directly on the shipper's website. You can check on the status of your order a
I ordered 2+ items, but only received one...where's my order?
Since we make our products to order and have a large assortment of products not stocked in-house, when you order multiple items at a time, they may be shipped separately. You may receive one item befo
Do you accept Discover or Diner cards?
Yes we accept such cards. Our website uses 2 payment methods but only one accepts Discover or Diner's . First, Click Checkout 3 Steps: 1) key in your address & any discount codes
My Credit Card was declined but I don’t have PayPal
Your issue could be just a one-off. Sometimes we get declines for no reason too. This is why our website uses 2 payment methods and both accept a wide range of credit cards. First, Click Checko
How do I cancel an order or get a refund?
For Refunds that do not require any goods to be returned: We refund immediately after our communications in an email. The most common would be you changed your mind and wish to cancel right after yo
What is your exchange & return policy?
So how many days is your return policy? You can return all items within 30 days of receipt of your shipment. So take your time in returning them to us. We're pretty confident of our products.
Where is your return office?
You can return your items within 30 days of receipt. If 30 days have gone by since your receipt, we will not be able to offer you a refund or exchange. If your item is damaged on arrival, kindly re
Is your warranty period also 30 days?
No. You get 365 days! Our warranty covers manufacturing defects in materials and workmanship. It does not cover damage caused by accidents, improper care, negligence, abuse, misuse, normal wear and te