Search results for shipping

20 articles found

  • Where do you ship to?

    We have grown very rapidly over the years and now we have offices in USA, UK & Singapore. We have  fulfillment   centers  in the UK, USA, Hong Kong & Shanghai. Depending on what

  • Who will pay for return shipping?

    You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We only pay for the return shipping if the item received is damaged/defective

  • How long will my order take to be delivered and how much?

    We do our best not to keep our customers waiting too long for their package to arrive.  Once we receive your order, we would need 1-2 business days (it's usually just 1 business day, really) to wor

  • Tracking does not update

    Please note that the tracking will only start to update once it reaches the destination country and enters the system. For Canada, shipping takes longer than in other countries. The tracking usuall

  • Where can I track my package?

    You can self-help by clicking this link You can also click on the Item Shipped email that we send to you to track directly on the shipper's website. You can check on the status of your order a

  • My package was delivered but I wasn’t home, what should I do?

    Please contact the shipping provider. They’ll usually resend your package the next working day, or ask you to pick it up at their offices. You will need to coordinate with them to arrange a redeliv

  • How do I start an exchange?

    Feel you want a different item instead? No worries. You can exchange your order for another one of our products. Here are the steps to get you through it: Go to Ente

  • I ordered 2+ items, but only received one...where's my order?

    Since we make our products to order and have a large assortment of products not stocked in-house, when you order multiple items at a time, they may be shipped separately. You may receive one item befo

  • How do I place an order?

    To place an order on MDBM all you need to do is: Go to our catalog and select your desired product. Check the quantity - maybe you want to order more than one! Click on the ‘ADD TO CART

  • How do I cancel an order or get a refund?

    For Refunds that do not require any goods to be returned: We refund immediately after our communications in an email. The most common would be you changed your mind and wish to cancel right after y

  • How do I enter my discount code?

    Once you proceed to check out your item, you'll find a box to enter your discount code. This will be on the left side of the page. Once you have entered your coupon code, click "Apply". Your tota

  • Do you accept Discover or Diner cards?

    Yes! W e accept such cards. Our website uses 2 payment methods but only one accepts Discover or  Diner's . First, Click Checkout then follow the next steps: 1) key in your addre

  • My Credit Card was declined but I don’t have PayPal

    Your issue could be just a one-off. Sometimes we get declines for no reason too. This is why our website uses 2 payment methods and both accept a wide range of credit cards. First, Click Checko

  • The tracking site says “Delivered” but I haven’t received my order yet. What should I do?

    In these cases, we recommend getting in touch with the courier ASAP. If your order has been marked as delivered but you haven’t received it, please follow these next steps: Search around your d

  • How do I start a return?

    Need to return something? It’s okay. We understand that these things happen. Here are the steps to get you through the returns process: Go to Enter your Order Number

  • What is your exchange & return policy?

    So how many days is your return policy? You can return all items within 30 days of receipt of your shipment. So take your time in returning them to us. We're pretty confident about our products.

  • Where is your return office?

    You can return your items within 30 days of receipt. If 30 days have gone by since your receipt, we will not be able to offer you a refund or exchange. If your item is damaged on arrival, kindly re

  • Do I have to pay customs charges?

    Will there be additional customs charges? The total cost of your purchase from MDBM includes the cost of the item and postage fees. In some cases, there may be additional duties and taxes that your

  • Is your warranty period also 30 days?

    No. You get 365 days! Our warranty covers manufacturing defects in materials and workmanship. It does not cover damage caused by accidents, improper care, negligence, abuse, misuse, normal wear and te

  • Where are the bags made?

    Our brand specialty is bringing community designs together, so we make our products at various factories depending on the best price/quality ratio. This depends on the weight of the product and its de